Privacy Policy - Zivera.pl

§ 1. Data Controller
1. The controller of personal data of users of Zivera.pl is HostPlus spółka z ograniczoną odpowiedzialnością, ul. Lubelska 37, 26-603 Radom, Poland, NIP: 7963042579, REGON: 543192230, KRS 0001204264.
2. The Controller may be contacted through the contact channels available on the Zivera.pl website.
3. This Privacy Policy describes how personal data is processed in connection with the website, game accounts, game server, payment system, cast system and other services provided within Zivera.pl.

§ 2. Data We Process
1. In connection with the use of Zivera.pl, the Controller may process in particular the following data:
- email address,
- account login,
- password in encrypted or hashed form,
- IP address,
- login dates and times,
- technical data related to the use of the website and the game,
- payment-related data, excluding full payment card details,
- support messages, reports and correspondence sent to the administration or support team,
- character data, account data, gameplay history, purchased premium points and in-game activity.
2. The Controller does not store full payment card details of users.

§ 3. Purposes of Processing
1. Users' data may be processed for the following purposes:
- creating and maintaining user accounts,
- enabling access to the game and services available on Zivera.pl,
- handling login and account security,
- processing payments and premium services,
- handling support requests, complaints and user communication,
- ensuring stability, security and proper operation of the service,
- detecting abuse, rule violations, hacking attempts, fraud and harmful activities,
- preparing statistics and analysing website traffic and advertising campaigns.
2. Botting in the game is allowed; however, the Controller may process technical data and logs to protect the service, user accounts and infrastructure against abuse and attacks.

§ 4. Legal Basis for Processing
1. Personal data is processed in accordance with applicable law, including the GDPR.
2. The legal basis for processing may include:
- performance of an electronic service,
- user's consent, where required,
- legal obligations imposed on the Controller,
- legitimate interest of the Controller, including service security, pursuing claims, defending against claims, analysing service operation and preventing abuse.

§ 5. Payments
1. Payments within Zivera.pl may be processed by external payment providers, including HotPay, Stripe and Paymentic.
2. Payment providers may process user data as separate data controllers or processors, according to their own terms and privacy policies.
3. The Controller processes information necessary to assign payment to a user account, grant premium points, handle complaints and maintain settlements.
4. The Controller does not have access to full payment card details.

§ 6. Google Analytics, Google Ads and Facebook Pixel
1. Zivera.pl may use analytical and marketing tools such as Google Analytics, Google Ads and Facebook Pixel.
2. These tools may use cookies or similar technologies to analyse website traffic, measure advertising effectiveness and conduct marketing activities.
3. These tools are provided by third parties, including Google and Meta/Facebook, which may process data according to their own privacy policies.
4. Users may limit cookies through their browser settings.

§ 7. Cookies
1. Zivera.pl uses cookies necessary for the proper operation of the website, login, session maintenance and saving basic preferences.
2. The service may also use analytical and marketing cookies related to Google Analytics, Google Ads and Facebook Pixel.
3. Users may manage cookies in their browser settings. Disabling cookies may affect some website functions.

§ 8. Server and Login Logs
1. The Controller may store technical logs, including IP address, login date and time, browser information, device information, errors and security-related events.
2. Logs are used to ensure security, diagnose errors, protect against attacks, handle reports and enforce the rules of the service.

§ 9. Cast System and User Content
1. Zivera.pl may provide a cast system allowing other users to watch gameplay.
2. By using the game, the user acknowledges that selected elements of their in-game activity, such as character name, character appearance, gameplay actions, messages or gameplay progress, may be visible to other users.
3. The user is responsible for content published in the game, chats, messages and other public parts of the service.

§ 10. Minors
1. Minors may use Zivera.pl.
2. A minor should use the service with the knowledge and consent of a parent or legal guardian, where such consent is required by applicable law.
3. Payments made by minors should be made with the consent of a parent or legal guardian.

§ 11. Data Sharing
1. Users' data is not sold to third parties.
2. Data may be shared with entities cooperating with the Controller only to the extent necessary for the operation of the service, including hosting providers, payment operators, analytical, advertising, technical and legal service providers.
3. Data may be disclosed to competent public authorities if required by law.

§ 12. Data Retention
1. Data is stored for as long as necessary to provide services, maintain accounts, ensure security, handle reports, process payments, pursue claims or comply with legal obligations.
2. Account data may be stored as long as the user account remains active or as long as necessary to protect the interests of the Controller and other users.
3. Technical logs may be stored for a period justified by security and administrative reasons.

§ 13. User Rights
1. The user has the right to:
- access their data,
- correct their data,
- delete their data, where permitted by law,
- restrict processing,
- data portability, where applicable,
- object to processing,
- withdraw consent, where processing is based on consent.
2. Some rights may be limited if further data processing is necessary to comply with legal obligations, protect claims, ensure service security or enforce the rules.
3. The user has the right to lodge a complaint with the Polish supervisory authority, the President of the Personal Data Protection Office.

§ 14. Data Security
1. The Controller applies appropriate technical and organisational measures to protect data against loss, unauthorised access, modification, disclosure or destruction.
2. The user is responsible for protecting their login credentials and not sharing them with other persons.

§ 15. Changes to This Privacy Policy
1. The Controller reserves the right to amend this Privacy Policy.
2. The current version of the Privacy Policy is published on the Zivera.pl website.
3. Continued use of the service after changes have been published means that the user has read the current version of the document.

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